1. Sometimes you have to lose alittle money (or a lot, depending on your point of view) to keep a goodcustomer.

2. Block outsections of your time each day to make at least 5 phone calls.

3. If you¹re a talker, use atimer set to 4 min. (or the amount of time you¹ll allow for each call). This will give you a ballpark of how much time it will take tocomplete the five phone calls and help you stay on track.

4. Try to smile when speaking onthe phone. It really shows through.

5. Do not talk about yourselfunless asked and even then, try to get the focus back onto your customer. (Example: Cust ­ How¹s your family? Sales Rep ­ Fine, Jimmy had a little cold,but he¹s better now. My husband might transfer jobs, but my biz canmove anywhere. So how are your children?)

6. On Fridays, clear your deskand set up a folder for all the things you have to do the next week. This helps you have a clear mind for your time off during theweekend.

©2004 Susie Glennan

Susie Glennan has been happily married since1982, is mom to 3 teenagers, and is a Home Maker, Nurturer, Teacher,Author, Professional Speaker, Toastmaster, President of The Busy Woman,Inc., DBA - The Busy Woman's Daily Planner®. She teaches time managementseminars, offers FREE consultations with your order, and will help you setup a schedule that's right.